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Booking Policy

How to schedule your visit and what to expect

Scheduling Your Appointment

We offer multiple convenient ways to book your visit:

  • Online Booking: Use our online booking system 24/7 to choose your preferred date and time.
  • Phone: Call us at +1 (514) 627‑2490 during business hours.
  • WhatsApp: Message us for quick scheduling assistance.
  • Walk‑ins: We welcome walk‑in patients, though wait times may vary depending on schedule availability.

Pro Tip: Booking ahead ensures your preferred time slot and minimizes waiting time.

What to Bring

Please bring the following to your appointment:

  • Valid government‑issued photo ID
  • Insurance card and policy information (if applicable)
  • Payment method (cash, debit, credit, or e-transfer)
  • List of current medications (if applicable)

Arriving for Your Appointment

  • Arrival Time: Please arrive 5–10 minutes early to complete any necessary paperwork.
  • Late Arrivals: If you arrive more than 15 minutes late, we may need to reschedule your appointment to avoid delays for other patients.
  • Parking: Reserved parking is available for "MY BEAUTY SUITE" visitors.
  • TTC Access: We're just 1 minute from the Fleet St at Bathurst St (west side) TTC stop.

Cancellations & Rescheduling

We understand that schedules change. To modify or cancel your appointment:

  • Notice Required: We kindly require 48 hours' notice for any appointment changes or cancellations.
  • How to Cancel: Call, text, WhatsApp, email, or use our online booking system.
  • Cancellation Fee: If notice is not provided within 48 hours, a $75 non-refundable cancellation fee will apply.
  • No-Shows: Missed appointments without notice are also subject to the $75 fee.

This fee must be paid in full before booking any future appointments. Cancellation fees cannot be billed to insurance and are the client's responsibility.

For full details, please see our Cancellation Policy.

Payment & Insurance

  • Payment is due at the time of service.
  • We accept: cash, debit, all major credit cards, e-transfer, and direct insurance billing.
  • We work with most major insurance providers and the Canadian Dental Care Plan (CDCP).
  • Bring your insurance details; we'll verify your coverage and provide an estimate before treatment.

Health & Safety

  • If you're feeling unwell or have symptoms of illness, please reschedule your appointment.
  • We follow strict sterilization and infection control protocols to ensure your safety.

Questions?

If you have any questions about our booking policy, feel free to reach out:

Phone: +1 (514) 627‑2490
Email: Email us at info@krystaldental.ca
WhatsApp: Send us a message